Essential
A$199
per 30-day billing period
200included AI minutes
- Business-specific configuration
- Australian voice selection
- Approved business knowledge
- Call activity when connected
AutoTradie AI Call · optional call-handling setup
Every call matters. Make sure you never miss the opportunity.
Meet AutoTradie AI Call. An Australian AI receptionist setup designed to answer customer enquiries, capture opportunities and help trade businesses stay on top of incoming calls — once your phone route is verified and tested.
Illustrative demonstration · not a live call
Incoming enquiryExample · Harbourside Plumbing
Callback requestedAssistantThanks for calling Harbourside Plumbing, you’re speaking with an automated assistant. How can I help?
CallerHi, our hot water’s gone cold this morning. We’re in Marrickville.
AssistantSorry to hear that. Marrickville is in our service area. Can I grab your name and best number for a callback?
CallerIt’s Priya, 0412 ••• •••.
AssistantThanks Priya. I’ve noted it as a hot water enquiry and the team will call you back to confirm a time.
Enquiry details
NamePriya
SuburbMarrickville
WorkHot water
AreaIn area
Next step
TypeCallback
BookingTeam confirms
Call activity recorded
Shown in AutoTradie once a live route is connected
Shown in AutoTradie once a live route is connected
Scripted text example. No audio, no real caller.
01 · Never miss another opportunity
On the roof. Under a house. Still covered.
AutoTradie AI Call is a separate setup for trade businesses exploring an AI receptionist. Configure business information and call-handling rules before deciding whether to connect a phone route.
A
Answer configured questions
Add the business name, trade, services, service area, hours and approved information that callers may need. Keep the profile current and only approve answers and pricing rules you are comfortable with the assistant using.
B
Capture the enquiry
Decide what the assistant may collect — name, callback number, suburb and a short description — so each enquiry has a clear next step.
C
Know its limits
Decide what the assistant may collect, when it should offer a callback, how urgent requests should be handled and when a caller needs a person. Do not rely on an AI assistant for emergency response, a confirmed trade diagnosis or a price that has not been approved.
While you’re on the tools
Your next customer shouldn’t have to leave a voicemail.
Illustrative image.
02 · Sounds natural. Speaks Australian.
A voice that suits a local business.
Every AI Call plan includes Australian voice selection. Callers are told they’re speaking with an automated assistant, and can always ask for a person.
Australian voice selectionChosen during setup
Transparent with callersIdentifies itself as an automated assistant
A person when neededCallback offered under your hand-off rules
No voice recordings are published on this page.
03 · Built around your business
It only knows what you approve.
Add the business name, trade, services, service area, hours and approved information that callers may need. Keep the profile current and only approve answers and pricing rules you are comfortable with the assistant using.
Example profile
What you do — and what you don’t.
List the trade, services and work you take on so callers get accurate answers about whether the job suits you.
TradePlumbing
ServicesHot water, blocked drains, leaks
Not offeredGas fitting
NotesCommercial on request
04 · From phone call to organised job
A clear path from ring to record.
Each step below applies only once a verified subscription, phone route and controlled tests are in place. Booking stays with your team.
- Customer calls
Via your verified, tested phone route.
- Assistant answers
Identifies itself and uses approved information.
- Details collected
Only the fields you allow.
- Enquiry recorded
Appears in call activity when connected.
- Your team follows up
Staff know how to respond to each event.
- Job booked by you
Confirmed by a person in AutoTradie.
Not automated
05 · Stay in control
You set the rules. You see the activity.
Use test calls for common enquiries, existing customers, out-of-area requests, urgent issues and human hand-off. Check that the correct business receives each event and that staff know how to respond. Do not enable multi-business call routing until the business identity is reliable.
Call history & activity
Once connected, call activity appears in your setup: calls this month, answered, missed, outbound and billable minutes.
Usage & monthly minutes
Estimate minutes during setup from your expected calls and average call length. Included minutes apply to each 30-day billing period; usage is reported separately from AutoTradie workspace billing.
312of 400 example minutes
Human hand-off
Define when a caller needs a person and how urgent requests are handled.
Business settings
Update services, hours, areas and approved answers whenever things change.
Recordings, your call
Live calling and recording retention are not enabled by default and depend on the settings you choose.
01
Set clear call-handling limits
Decide what the assistant may collect, when it should offer a callback, how urgent requests should be handled and when a caller needs a person. Do not rely on an AI assistant for emergency response, a confirmed trade diagnosis or a price that has not been approved.
02
Live answering requires verification
Saving the setup or using a text simulation does not make live calls active. A verified subscription, phone route and controlled tests are required before any business routes real customer calls. Confirm number forwarding, the destination, fallback behaviour and provider charges before switching calls over.
03
Test and review before launch
Use test calls for common enquiries, existing customers, out-of-area requests, urgent issues and human hand-off. Check that the correct business receives each event and that staff know how to respond. Do not enable multi-business call routing until the business identity is reliable.
04
Keep the AI call service separate
AutoTradie AI Call is optional and its plans and usage are separate from the normal AutoTradie workspace plans. The current requirements and displayed plan terms should be reviewed before checkout.
06 · AI Call plans
Priced by included minutes.
Separate from workspace plans. Plans bill in AUD every 30 days, not once per calendar month. Included minutes apply to each 30-day billing period. Review the current setup and displayed terms before checkout.
Growth
A$350
per 30-day billing period
400included AI minutes
- Business-specific configuration
- Australian voice selection
- Approved business knowledge
- Call activity when connected
Pro
A$450
per 30-day billing period
600included AI minutes
- Business-specific configuration
- Australian voice selection
- Approved business knowledge
- Call activity when connected
Ultimate
A$650
per 30-day billing period
800included AI minutes
- Business-specific configuration
- Australian voice selection
- Approved business knowledge
- Call activity when connected
Calendar booking, call transfers and live routing are not plan features. Your setup recommends a plan from your estimated monthly usage.
07 · Questions
Setup, numbers and usage.
Straight answers about what’s required before a single real customer call is routed.
No. AutoTradie AI Call is optional and its plans and usage are separate from the normal AutoTradie workspace plans. Selecting an AutoTradie software plan does not activate live phone calls.
No. Saving the setup or using a text simulation does not make live calls active. A verified subscription, phone route and controlled tests are required before any business routes real customer calls.
Live answering requires its own verified phone route. Confirm number forwarding, the destination, fallback behaviour and provider charges before switching calls over.
Plans bill in AUD every 30 days, not once per calendar month. Included minutes apply to each 30-day billing period. Usage minutes are reported by the call provider and are separate from your AutoTradie subscription billing.
Calendar booking, call transfers and live routing are not promised as plan features. The assistant can collect details and offer a callback under the rules you set; your team confirms bookings.
Use test calls for common enquiries, existing customers, out-of-area requests, urgent issues and human hand-off. Check that the correct business receives each event and that staff know how to respond.
Next step
Your next customer shouldn’t have to leave a voicemail.
Configure your business profile and call-handling rules, then decide whether to connect a phone route.